Appointment Policies & Procedures
We are so excited to have you in our salon!
Whether you are a new client in our salon, or a regular we encourage you to read the policies and procedures below as slight adjustments do occur.
Whether you are a new client in our salon, or a regular we encourage you to read the policies and procedures below as slight adjustments do occur.
By booking an appointment with us and receiving the policy and procedures text message, you agree to the below.
PREPPING FOR YOUR APPOINTMENT
- Please arrive to your appointment with clean and dry hair, washing your hair 1-2 days before any colour appointment (Excluding stand alone toner appointments)
- Please wear something comfortable, avoiding jumpers with bulky hoods or your favourite outfits. While every effort is made to ensure your clothing is protected we kindly ask you to keep your arms under the wraps to avoid damages. Any damages are up to managers discretion.
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- Please arrive to your appointment with clean and dry hair, washing your hair 1-2 days before any colour appointment (Excluding stand alone toner appointments)
- Please wear something comfortable, avoiding jumpers with bulky hoods or your favourite outfits. While every effort is made to ensure your clothing is protected we kindly ask you to keep your arms under the wraps to avoid damages. Any damages are up to managers discretion.
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SICK / ISOLATING
- If you are COVID-19 Positive OR generally unwell, you must not attend your appointment.
- If someone you live with is COVID-19 Positive or unwell, we ask you to wear a mask if able and be vigilant for symptoms.
- If you are COVID-19 Positive OR generally unwell, you must not attend your appointment.
- If someone you live with is COVID-19 Positive or unwell, we ask you to wear a mask if able and be vigilant for symptoms.
If you turn up to your appointment unwell (Standard coughs, colds and common illnesses included), we will ask you to leave and and the full fee will be added to your account.
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RESCHEDULING YOUR APPOINTMENT
If you need to reschedule, please let us know no later than 48 hours before your appointment and you will be able to move your appointment for another day, if you paid a deposit, that deposit will be transferred to your new appointment.
If you do not show up, or cancel within 48 hours, given the circumstances, you will receive a $100 fee and deposits will not be refunded, if you wish to reschedule a deposit toward your next appointment may be required.
If you need to reschedule, please let us know no later than 48 hours before your appointment and you will be able to move your appointment for another day, if you paid a deposit, that deposit will be transferred to your new appointment.
If you do not show up, or cancel within 48 hours, given the circumstances, you will receive a $100 fee and deposits will not be refunded, if you wish to reschedule a deposit toward your next appointment may be required.
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SAME DAY APPOINTMENT CHANGES
If on the day you decide to lessen your appointment significantly
(ie: foils to a toner, full head foils to a toner, tint and cut to just a cut)
You will be charged the original appointment fee.
Naturally if your stylist recommends a lesser service due to hair growth, integrity or less maintenance required you will not be charged.
(ie: foils to a toner, full head foils to a toner, tint and cut to just a cut)
You will be charged the original appointment fee.
Naturally if your stylist recommends a lesser service due to hair growth, integrity or less maintenance required you will not be charged.
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CONFIRMATION MESSAGES
- Text messages are sent 7 days prior to your appointment, please reply a simple “yes” or “no”.
- If we do not hear back within 24 hours of your initial message, we will make contact again over a text and/or call.
- If we cannot still get in contact 48 hours before your appointment, your booking will be cancelled and an administrative fee will be placed on your account.
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TIME MANAGEMENT
- Please be on time, if not early to your appointment. That way there will be no stresses, we can get you all settled and ready to go!
- If you run 10 minutes late your appointment will be altered to accommodate for lost time.
- If you run 15 minutes late, your appointment may be cancelled and an administrative fee will be added to your account.
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PARKING & GETTING HERE
- Please make yourself familiar with our salon location if you have not been before.
- We are not in Frankston shopping center.
You will find us at 225 Beach Street, Frankston. We are right next door to NQR.
- When Travelling from Frankston Station please keep in mind you need to accommodate for an extra 5-15 minutes (traffic depending)
- Bus Routes are also limited.
- To ensure all clients are not given a parking fine, please note parking restrictions do apply. There is Parallel parking opposite the salon which allows 3 hour appointments.
- Alternatively, if your appointment is after 12pm, parking at Meals on Wheels is welcome. This is next to the public toilet block just opposite where IGA is. Parking there before 12pm is not permitted.
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EXTRAS COMING WITH YOU
We want to ensure your appointment and the appointments of others is comfortable, relaxing and safe and our team schedules are able to run smoothly;
Therefore the opportunity to bring extras with you is not permitted.
Babies, children and prams are welcome to attend toning, cutting and styling appointments only.
Therefore the opportunity to bring extras with you is not permitted.
Babies, children and prams are welcome to attend toning, cutting and styling appointments only.
Alternative arrangements are mandatory for any foiling and tinting appointments.
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PAYING FOR YOUR APPOINTMENT
Paying for your appointment in full is required at the completion of your service, unfortunately we do not offer accounts.
Payment options are:
- Eftpos (1.65% surcharge is automatically applied on the terminal)
- Cash
- Afterpay (Please make sure you have your afterpay card ready to go!)
- Vouchers, which can be purchased HERE
Paying for your appointment in full is required at the completion of your service, unfortunately we do not offer accounts.
Payment options are:
- Eftpos (1.65% surcharge is automatically applied on the terminal)
- Cash
- Afterpay (Please make sure you have your afterpay card ready to go!)
- Vouchers, which can be purchased HERE
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STAFF SAFETY AND YOUR WELL-BEING IS PARAMOUNT.
- Staff have the right to refuse service if they feel your hair or scalp is in a compromised condition. Alternative services will be offered to ensure hair and scalp safety and options for a customised hair and scalp care plan will be offered. Please respect our staffs decisions as your hair and scalp health is our main priority.
- Minors under the age of 16 are not permitted to book colour services (Keune Colour Chameleon is exempt from this policy). If there is failure to disclose age or online booking occurs without our knowledge, we are not responsible for any miss communication or quote differences.
- If you have a minor under the age of 17 attending our salon for styling and/ or cut services, the extra guest rule is overturned and you are permitted to stay and supervise the service.
- If you have a minor under the age of 17 attending our salon for styling and/ or cut services, the extra guest rule is overturned and you are permitted to stay and supervise the service.
- Please remember the staff are human, they have feelings and a strict schedule to adhere by. They have clients just before you, just after you and for hours after you have left the salon.
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Thank you for accepting by reading these Policy and Proceedings to ensure everyone will have a smooth and happy appointment at Beyond Blonde. If we can help in anyway leading up to your appointment, please do not hesitate to contact us.
See you soon!
Beyond Blonde Management and Staff